Frequently Asked Questions

Everything you need to know about shopping for the latest tech at Polocom.

Are all products sold on Polocom brand new and authentic?

Yes, we guarantee that all electronics, including smartphones, laptops, and accessories, are 100% authentic and come in original manufacturer packaging with full warranties.

How long does shipping take for high-value electronics?

We offer expedited shipping with secure tracking. Standard delivery typically takes 3-5 business days, while express options are available for 1-2 day delivery depending on your location.

What is your return policy for defective gadgets?

Polocom offers a 30-day hassle-free return policy. If your device arrives with a technical defect, we will provide a prepaid shipping label for a full refund or a replacement.

Do you offer international shipping and customs handling?

We ship to over 50 countries. Please note that international orders may be subject to local import duties and taxes, which are the responsibility of the customer at the time of delivery.

Which payment methods do you accept for large purchases?

We accept all major credit cards, PayPal, and Apple Pay. For high-end electronics, we also offer flexible financing options through Klarna and Affirm to help you pay in installments.

How can I track my order once it has been shipped?

Once your order is processed, you will receive an email with a unique tracking number and a link to our tracking portal where you can monitor your package in real-time.