Returns & Refunds Policy
At Polocom, we stand behind the quality of our electronics and offer a 30-day return window for items in their original packaging. We aim to ensure your complete satisfaction with every gadget and component you purchase from our store.
Initiate Your Request
Log into your Polocom account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the electronic device in its original box, including all manuals, cables, and accessories to ensure a full refund.
Ship to Service Center
Attach the provided prepaid shipping label to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the condition of the return, we will process your refund to the original payment method within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing